Frequently asked questions
Why should I choose VivoVigo?
The reasons are multiple, but in short words with VivoVigo you will be able to get to know the authentic Vigo, in a way completely adjusted to your preferences, offering unique experiences that highlight the true essence of the city and its surroundings.
We work with local suppliers to ensure each activity reflects the true essence of Vigo, from its rich history to its stunning natural beauty, plus our easy and secure booking platform gives you the convenience you need to plan your adventure without complications.
How can I book? How does the booking process work?
Most of our bookings do not have a fixed price as it depends on multiple factors, such as the number of people, additional services etc, so the most efficient way to make a booking is by contacting us directly through the form in the contact section or by phone or Whatsapp.
Once we have received your details and preferences, we will book the contracted services and you will receive a confirmation email.
Booking process
1. Contact us through our form, phone or Whatsapp
2. A member of our team will assist you and the details will be finalised.
3. We will send you a payment link
4. You will receive the confirmation email and invoice as well as your free benefits.
5. You will enjoy your experiences!
How can I get to the activities?
Getting to our activities is easy and convenient. Once you have booked your experience with us, we will provide you with all the necessary information about the meeting point and how to get there. Many of our activities start at central points in the city, and some even offer pick-up service.
How can I contact the customer service team?
You can contact our customer service team through the contact form on our website, by email at info@vivovigo.com, or by calling us at the phone number found on our site. We are here to help you with any questions or queries you may have.
What is the cancellation policy?
What languages do the tour guides speak?
Our tour guides are local and speak multiple languages, including Spanish and English. Some guides may also speak other languages.
La gran mayoría de nuestras actividades tienen una cancelación gratuita y con devolución del 100% del importe siempre que se avise con 48h de antelación con respecto al inicio de la actividad. En caso de que la actividad tenga otra política de cancelación te lo haremos saber antes de que efectúes la reserva.