Terminos y condiciones

GENERAL CONDITIONS OF USE

Previous information

VivoVigo, owner of the website www.vivovigo.com (hereinafter, the ‘Website’), is a company dedicated to managing the booking and sale of tourist activities in Vigo and its surroundings for those users who are interested in contracting these services.

VivoVigo pone a disposición de los usuarios su Sitio Web a través de la cual, una persona física o jurídica (en adelante, el “Usuario”, "Usuarios", "Cliente" y/o "Clientes") podrá reservar actividades

Email de contacto: info@vivovigo.com

PURPOSE OF THE WEBSITE AND APP

VivoVigo has developed the Website to offer the User a booking service for activities, excursions and guided tours in Vigo and its surroundings.

VivoVigo informs you that all the services offered are services provided directly by third party companies collaborating with VivoVigo (hereinafter, the Provider(s)). Therefore, VivoVigo IS LIMITED EXCLUSIVELY TO OFFERING THROUGH THE WEBSITE A SERVICE OF RESERVATION AND MANAGEMENT OF ACTIVITIES, WHICH ARE EXECUTED DIRECTLY BY THE SUPPLIERS.

Likewise, through the Website, VivoVigo provides its users with free travel guides to different destinations, which include photographs, information on transport, the most important tourist attractions, an interactive map and various recommendations and advice related to the destination. Access to and consultation of the aforementioned free travel guides may only be made online and their commercialisation is prohibited, and the User accepts this and is responsible for their unauthorised and improper use.

In general, the contracting of the services offered by VivoVigo will be carried out between the User and VivoVigo.

The information shown by VivoVigo through its Web Site for the provision of the services is based in any case on the information provided by the Suppliers.

3.- BOOKING IN VIVOVIGO AND REGISTRATION ON THE WEBSITE AND/OR APP

In order to make reservations through the Website, the User will have to provide their personal details (name, surname, e-mail and telephone number), or if applicable, the details of the person on behalf of whom the activity is being reserved, so that VivoVigo can make the reservation requested by the User.

In addition, Users may also create a User account by completing the registration form provided by the Website. By means of this account, the User will create a profile that will allow him/her to have a private area through which he/she will be able to manage all the reservations made through the Website.

By virtue of these General Conditions, Users declare to provide true, accurate, current and complete information about their identity, or if applicable, about the person on behalf of whom the activity is booked. In this sense, the Users will be responsible for the accuracy of the data provided to VivoVigo and for any consequences that may arise from errors in the information provided.

Users shall have full responsibility for the use of their account. Consequently, they will be responsible for the proper custody and confidentiality of the User name and/or passwords that allow access to their account, and undertake not to transfer their use to third parties, either temporarily or permanently, or to allow access to third parties.

In accordance with the above, Users must immediately notify VivoVigo of any improper use of their User name and/or password, due to circumstances such as theft, loss or unauthorised access to them, so that VivoVigo can proceed to cancel or block and/or disable them as soon as it becomes aware of the improper use of their User Account. Until such events are communicated, VivoVigo shall be exempt from any liability that may arise from the improper use of User names or passwords by unauthorised third parties.

SPECIFIC CONDITIONS ON THE BOOKING OF ACTIVITIES, EXCURSIONS AND GUIDED TOURS

The bookings made by each User through the Website are subject to the specific conditions applicable to each activity. The User will be able to find these conditions on the description page of the Website for each of these services, as well as in the confirmation email sent by VivoVigo once the booking has been made.

4.1.- General conditions applicable to all reservations.

In general, the booking of activities promoted by VivoVigo through the Website is subject to the following conditions:

The dates and times of the activities published on the Website have been pre-established by the Providers and do not allow any type of modification in this regard. The only possibility of modifying the date and timetable of an activity is if the User has contracted a private service, in which case he/she will have to comment on this matter directly through the contact web form available. In any case, VivoVigo's response will depend on the applicable conditions of each Provider.

Users may modify the details of their bookings as long as the conditions
of the activity allow them to do so.
The minimum time in advance for each booking varies depending on the activity you wish to book. VivoVigo informs you that it is not possible to book an activity with less advance notice than that indicated on the booking form.

4.2.- Specific conditions related to the reporting of the activity.

The meeting point, date, time, duration and all the necessary information for the enjoyment of the booked activity is detailed in the description of each service, which will be in the confirmation email sent by VivoVigo to the User once the booking has been made.

It is essential that Users are punctual and present themselves at the meeting point at the time and date indicated, as all activities are scheduled to start at a specific time and it is not possible to change the start time.

The duration of the activities published on the Website are for reference purposes and may be subject to slight variations depending on the development of the service itself, or due to any factor external to the Provider and/or VivoVigo such as, for example, inclement weather, road traffic problems, strikes, etc.

If, once at the destination, Users have any questions regarding the service booked, and in particular, the meeting point of the activity, Users may contact VivoVigo at the contact telephone number that appears on the Website and/or confirmation email.

VivoVigo informs you that the Provider may require you to show the information that accredits the booking of the activity prior to the start of the activity. VivoVigo will not assume any responsibility if the User does not present this information to the Provider.

4.3.- Specific conditions related to the booking of certain Free tours.

Without prejudice to the fact that the conditions set out in sections 4.1 and 4.2 shall also apply, joint bookings made by the same User for groups of more than six (6) people will not be accepted, nor will their subsequent participation in the Free tour for all of them, even if different bookings have been made by the same User for several people who, as a whole, exceed the number of six (6) people attending in total. If the User registers with different fraudulent accounts with the intention of breaching this condition, they may be blocked by VivoVigo, although this clause will also apply to the User.

ECONOMIC CONDITIONS OF EMPLOYMENT

The booking of VivoVigo's services will be understood to be formalised once the Users have completed and accepted the booking form for the activity and the booking has been confirmed, after having correctly completed the booking process and correctly paid for it.

The prices will be those indicated by VivoVigo at the time of booking the activity chosen by the user. All services are subject to immediate confirmation and payment is made at the time of booking by credit or debit card (Visa or Mastercard) or by PayPal. In some cases, VivoVigo reserves the right to accept cash payments. In the event that users choose to pay for the activity in cash, part of the cost of the activity will be requested at the time of booking by credit or debit card.

In general, VivoVigo makes the full payment through the activity's Website. However, there are certain services whose Providers allow the User to pay a part of the total cost of the service at the time of booking and, at the time of enjoying the activity, the User pays the remaining amount. In any case, this aspect depends on the conditions of each Provider.

These prices are expressed in Euros (€), including taxes, and the total amount will be indicated at the time of the final confirmation of the contracting of the service.

In general, VivoVigo will not apply discounts in the provision of its services, unless this is established in the conditions of the corresponding activity.

After contracting the reservation, Users will receive a confirmation email confirming the payment of the contracted service and will be provided with a purchase receipt for the contracted services. The User must bear in mind that this purchase receipt is not equivalent to the issuing of the invoice corresponding to the contracting of the services. The User may request the invoice once he/she has formalised his/her reservation through the Website.

In the event that the services are provided within the national territory, VivoVigo will issue an invoice for the provision of services as intermediaries in the name and on behalf of the Supplier, in accordance with the provisions of Additional Provision 4 of Royal Decree 1619/2012, of 30 November, which approves the Regulation regulating invoicing obligations.

VivoVigo must be notified of any undue or fraudulent charge on the card used for the purchase as soon as possible so that VivoVigo can take the appropriate steps.

Activities booked by means of actions or transactions that appear to be fraudulent may be cancelled by VivoVigo.

CANCELLATION POLICY

Without prejudice to the User's rights regarding cancellations of package travel services to which the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (hereinafter, ‘General Law for Consumers and Users"), each of the services promoted by VivoVigo on the Website has a specific cancellation policy, which the User can consult in the description of the activity, as well as in the confirmation email that VivoVigo sends once the reservation has been made.

Therefore, for each service, specific cancellation conditions will apply, which will establish the cancellation period and whether or not there are any penalties.

Ultimately, VivoVigo will manage cancellations in accordance with the cancellation policy of each activity.

In the event that the Supplier does not have availability for the booked date, the User will be informed and will be offered, whenever possible, an alternative date and time. In the event of not receiving a reply from the User within the period established by the Supplier or in the event of rejecting the proposed alternative, the reservation will be cancelled and the amount of the reservation will be immediately refunded to the User. In any case, VivoVigo will issue the appropriate supporting documentation.

IN ACCORDANCE WITH THE ABOVE, AND BY ACCEPTING THESE GENERAL CONDITIONS OF USE, USERS DECLARE THAT THEY HAVE READ AND EXPRESSLY ACCEPTED THIS CANCELLATION POLICY AND AGREE TO THE CANCELLATION CONDITIONS OF THE ACTIVITY THEY BOOK THROUGH THE WEBSITE.

CONDUCT ON THE WEBSITE AND/OR APP

Users undertake to make lawful, diligent, honest and correct use of all information or content accessed through the Website, and all of this under the principles of good faith and respecting at all times the law in force and these General Conditions. In particular, but without limitation, Users shall not:

i. Register or communicate data that is not true, accurate, complete and/or up-to-date, or access the Website using the name, identifying data or password of another User or impersonate any person or identity.
ii. Use the Website for fraudulent purposes, or in connection with criminal offences or unlawful activities of any kind.
iii. Introduce or disseminate computer viruses that may cause unauthorised alterations to the contents or systems comprising the Website.
iv. Create a Profile or use the Website to use or re-use material that is unlawful, offensive, pornographic, abusive, abusive, indecent, defamatory, obscene or threatening in any way, or in violation of copyright, trademark or confidentiality, privacy or any other rights, or is otherwise injurious or objectionable to third parties.
v. Download, post or otherwise distribute content or applications that may violate any applicable law or infringe any rights of any party.

VivoVigo reserves the right to deny any attempt to access the Website or cancel user accounts in cases of incorrect use of the Website in accordance with the provisions of this clause.

Likewise, VivoVigo reserves the right to notify the competent authorities of any suspicion of illicit actions on its Website, as well as to eliminate or block any account or user that VivoVigo considers, or has well-founded suspicions, that is carrying out or has carried out any activity that violates the law, morality and/or public order as well as that, in any other way, dumps, shares, stores or distributes illicit content or that, being licit, said sharing, storage or distribution is produced in any illicit way.

Pursuant to Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC (Digital Services Regulation), in the event that VivoVigo considers that the User has violated any section of these Terms and Conditions, as well as any of its internal policies or procedures, and decides to take the decision to: a) Remove the information or block access to it or restrict its visibility; b) Suspend or cease the provision of the service; c) Suspend or delete the User's account; d) Suspend, cease or otherwise restrict the ability to monetise the information provided by the User, VivoVigo will accompany the notification with a statement of reasons explaining to the User the infringement committed, the principle violated and the possibility of complaining about the decision taken through VivoVigo's Internal Complaint Management System. The User will have a period of six (6) months in which to submit their complaint free of charge.

OPINIONS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Users who have booked activities through VivoVigo may publish their opinions and evaluations on the Website.

For this purpose, VivoVigo will send an email to the User, when the activity or transfer has finished, so that he/she can evaluate the experience and the service provided by VivoVigo.

When VivoVigo receives the User's opinion and assessment, it will review it and publish it as soon as possible on the Website and/or App.

Likewise, the User also authorises VivoVigo to publish, if it deems appropriate, the User's opinions and evaluations on VivoVigo's social networks (e.g. Instagram or Facebook/Meta, Twitter/X, TikTok, LinkedIn, etc.).

In any case, VivoVigo will publish the opinions of the Users provided that the content of the same is not false, illicit, obscene, abusive, threatening, defamatory, invades the privacy of third parties, or is otherwise objectionable to third parties, and provided that the content does not incorporate advertisements or links to other websites and/or that the opinion does not correspond to the rated service.

In particular, VivoVigo reserves the right not to publish opinions whose content may include the following terms:

i. Discriminatory expressions: In no case will expressions that go against an individual and that violate the principles of the right to honour, to personal and family privacy, to one's own image and to the dignity of the person be allowed. Any type of discriminatory publication, whether for reasons of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance, is prohibited.
ii. Illegal activities: It is not permitted for content to promote illegal activities or to incorporate obscene or defamatory content.
iii. Violence: Opinions are expressly prohibited from containing expressions that promote violence and/or include, without limitation, sexual violence or violence against animals and people.
iv. Degrading content: Opinions or comments that are intimidating, threatening, degrading or in any way promote violence against a person or group are not permitted.
v. Fake content: Reviews that may contain ‘like’ indications on social networks are expressly prohibited.
vi. Promotional content: It is expressly forbidden to commission third parties to provide reviews to promote your own products.
vii. Manipulated and extrapolated content: Reviews that have been or are suspected of having been manipulated are expressly prohibited, so that only positive reviews are published. Furthermore, it is also not permitted that these reviews and social approvals can be extrapolated or linked to different but related content, in order to avoid forcing a positive opinion on the User.

Communications between VivoVigo and the Users shall be made in writing by e-mail with acknowledgement of receipt or by any other means that provides proof of receipt and content of the communication.

EXCLUSION OF LIABILITY

Without prejudice to the responsibility for package travel services to which the provisions of the General Law on Consumers and Users are applicable, and by way of example, but not limited to, VivoVigo is not responsible for the following circumstances:

i. Cancellations made after the deadline by Users. VivoVigo will not be responsible under any circumstances for refunding the amounts paid by its Users when they have not complied with the cancellation period foreseen in the cancellation policy applicable to each service.
ii. Delays and errors made by Users to reach the meeting point of the activity. In other words, VivoVigo will not assume any responsibility if the User misses the activity or the reserved transfer due to lack of punctuality and/or not being at the corresponding meeting point.
iii. Cases in which the Supplier denies the User access to the corresponding activity, excursion and/or guided tour when the User does not provide the corresponding information (as required in each case by the Supplier).
iv. Damage and theft affecting Users and their property during the enjoyment of the activities.
v. For injuries, damages and accidents that the User may suffer during the enjoyment of the activity, as well as those injuries, damages and accidents suffered by the User prior to the service and which have prevented him/her from enjoying it.
vi. The weather conditions in which the Supplier carries out the activities, excursions and guided tours booked by Users. Under no circumstances will VivoVigo be responsible for these circumstances, so the service will be understood to have been correctly provided.
vii. The quality and suitability of the service contracted by the User.
viii. Cases in which the activities have been completed with regard to all the points of interest included in them, even if the duration has undergone a slight variation due to any factor external to the Supplier and/or VivoVigo. In this situation, it will be understood that the service has been correctly provided.
ix. Complaints and claims regarding the service contracted by the User, which must be managed with the Service Provider, without prejudice to VivoVigo being able to collaborate with the User to attend to their claims.

In addition, and in cases where the User contracts the services directly with the Provider, VivoVigo shall not be liable:

xii. Compliance with any tax obligation of declaration, payment or any other type that derives from or is a consequence of the service provided by the Supplier. VivoVigo is exempt from any type of tax liability in relation to the services provided by the Supplier.

Likewise, VivoVigo does not grant any guarantee nor is it responsible, in any case, for damages of any nature that may derive from the access or use of the content or the Web Site. Among others, and by way of example and not limitation, VivoVigo is not responsible for the following circumstances:

xiii. Lack of availability, maintenance and effective functioning of the Website, its services or contents, as well as for damages of any nature that may be due to the lack of availability or continuity of the functioning of the Website.
xiv. Technical failures attributable to third parties or force majeure that prevent the Website from functioning correctly.
xv. Cases of force majeure, understood as the failure, suspension or interruption of the services or use of the Web Site, as a consequence of the blocking of the Internet network, actions or omissions of third parties, or any other causes or circumstances beyond the control of VivoVigo which prevent the normal use of the Web Site.
xvi. The illicit, negligent, fraudulent use, contrary to the terms of these General Conditions, or to good faith, of the Website, by the Users.

VivoVigo reserves the right to initiate the legal actions that by law correspond to it against the Users, as a consequence of the commission of the acts described in the present section, and in general, for the breach of the present General Conditions.

INTELLECTUAL PROPERTY

Intellectual and Industrial Property relating to the Website owned by VivoVigo.

All rights over the content, design and source code of the Website, in particular, but not limited to, all rights over the photographs, images, texts, logos, designs, brands, commercial names, data included on the Website and any other intellectual and industrial property rights are owned by VivoVigo, or by third parties who have expressly authorised VivoVigo to use them on the Website.

Therefore, and by virtue of the provisions of Royal Legislative Decree 1/1996, of 12 April, which approves the revised text of the Intellectual Property Law, regularising, clarifying and harmonising the legal provisions in force on the matter (hereinafter, ‘Intellectual Property Law’), as well as in Law 17/2001, of 7 December, on Trademarks and complementary legislation on intellectual and industrial property, it is expressly forbidden to reproduce, transmit, adapt, translate, distribute, publicly communicate, including making available, all or part of the contents of the Website, in any format and by any technical means, unless expressly authorised in writing by VivoVigo.

VivoVigo does not grant any licence or authorisation of use of any kind over its intellectual and industrial property rights or over any other property or right related to the Website, and in no case shall it be understood that access and browsing by Users implies a waiver, transmission, licence or total or partial cession of said rights by VivoVigo.

Any use of these contents not previously authorised by the User will be considered a serious breach of intellectual or industrial property rights and will give rise to the legally established responsibilities.

Intellectual Property relating to the opinions of Users published on the Website and/or App.

Since the Website allows the publication of opinions, Users grant VivoVigo a universal, unrestricted and free licence for the use, distribution, public communication, adaptation and reproduction of said opinions. By means of the aforementioned licence, VivoVigo may transform, adapt and, in short, use the opinions of the Users for advertising and promotional purposes on the websites and social networks owned by VivoVigo.

PROTECTION OF PERSONAL DATA

On the occasion of contracting the services of VivoVigo and in order to inform you in detail about how we treat your personal data and protect your privacy according to the information you provide us, we inform you below, in the form of questions and answers, of the conditions under which VivoVigo treats your personal data:

Who is the entity's Data Protection Officer (DPO) and how can he/she help you?

The data protection department is a legally established figure, whose main functions are to inform and advise our entity on the obligations that affect it in terms of personal data protection and to supervise compliance with these obligations. In addition, the data protection department acts as a point of contact for any matter relating to the processing of personal data. If you have any queries, doubts or suggestions regarding how we use your personal data, you can contact him: info@vivovigo.com.

For what purposes do we process your personal data?

We process the personal data you provide for the following purposes:

1. Account Management: In the event that the user so requests, by completing the registration form that VivoVigo makes available to him/her, this entity may set up an account that will allow him/her to have a private area, through which he/she may make and manage all the reservations made through the Website. The delivery of the data for this purpose is not obligatory, and the user can enjoy the services offered by VivoVigo without being previously registered, although he/she will not be able to have a private account through which to make and manage his/her reservations.

2. Relationship with the Client: The management of the relationship with the client, as well as the provision of the contracted service, its invoicing and collection. The provision of data for this purpose by our customers is mandatory, otherwise preventing the provision of the service.

3. Commercial Communications: The sending of commercial communications of our products or services by any means of contact provided. In relation to the sending of the aforementioned communications, based on the information provided, we may draw up commercial profiles, in order to offer you the products and services that best suit your interests. The processing of your data for this commercial purpose is not obligatory, so that if the user does not give their consent or objects to such processing, they will not receive any advertising.

4. Satisfaction Surveys: The sending of surveys in order to assess the services offered and their degree of satisfaction. VivoVigo may publish the opinions and comments of users who respond to this survey on its website or social networks, including their identification data and images provided by customers, with their prior authorisation. If the user does not authorise the use of their personal data for publication together with their comment or opinion, these will be published anonymously. The published comments will be accessible to any user who consults the opinions section of the activity. The processing of your data for this purpose is not mandatory for the hiring of the service, not being the recipient of the surveys in the event that the customer opposes this data processing.

5. Legal obligations: Compliance with accounting, legal, fiscal and administrative obligations. This processing is necessary for VivoVigo to comply with the legal obligations that may arise from the contractual relationship maintained, including the attention of the rights in terms of data protection. These obligations cannot be fulfilled otherwise, and the provision of data for this purpose is therefore obligatory.

6. Promotion and Advertising: The processing of the image of customers for publication on the VivoVigo website, as well as on its social networks. These images may be provided directly by the clients to the entity or made by professionals contracted by VivoVigo who accompany the users to their destination. The purpose of capturing and publishing these images is to promote the services of the entity. The authorisation for the treatment of your image is voluntary, and it cannot be used if the client does not give their consent.

7. Statistical studies: To carry out statistical studies. Specifically, your data and, where appropriate, opinions, suggestions, etc. may be used for commercial and/or market studies, to expand and improve our services. The processing of your data for this purpose is not obligatory, and they may not be processed for this purpose if the customer objects. In any case, the results of the studies will be completely anonymous.

The data will be treated confidentially, guaranteeing their security by adopting the appropriate security measures required by current legislation.

For how long will we process your data?

We only keep your data for the period of time necessary to fulfil the purpose for which they were collected, to comply with the legal obligations imposed on us and to meet any possible liabilities that may arise from the fulfilment of the purpose for which the data were collected.

- Account Management: Data for the management of the user's account will be stored until the user requests deletion or cancellation of their account, although they may subsequently be kept blocked in order to deal with possible legal liabilities arising from the user's registration and only until such liabilities are dealt with.

- Relationship with the Client: The data for the management of the relationship with the clients, provision of the service and the invoicing and collection of the services will be kept for this purpose for as long as the contract/service is in force. Once this relationship has ended, if applicable, the data may be kept for the time required by the applicable legislation and until any liabilities arising from the contract expire.

- Commercial Communications: The data processed for sending commercial communications about our products or services will be kept indefinitely, until, where appropriate, you express your wish to delete them or your wish to stop receiving such communications. Likewise, the data obtained from statistical studies will be kept indefinitely, although these are anonymised.

- Satisfaction Surveys: The data for the management of the surveys will be kept until the results of the surveys have been completed and analysed. In general, the surveys will be anonymous, although the results may be kept anonymised for a longer period of time. By virtue of the above, the opinions expressed by customers will be retained indefinitely and will be published in the aforementioned media. In the event that the publication of personal data together with the opinion or comment has been authorised, the affected party may request its elimination at any time, in which case, the comment or opinion will remain published anonymously.

- Legal obligations: The data for the fulfilment of accounting, legal, fiscal and administrative obligations will be kept until they expire in accordance with the regulations in force.

Promotion and Advertising: The image of the clients, if they have given their consent, will be kept indefinitely as long as they remain valid for the promotional purposes indicated and, in any case, until the client withdraws their consent. By virtue of the above, the client grants VivoVigo the right to fix, reproduce, distribute, publicly communicate and obtain copies of the photographs of his person, without any limitation of number, time and geographical scope, without being entitled to receive any remuneration for it. The only exception and limitation to this cession are those uses or applications that could infringe the right to honour in the terms set out in Organic Law 1/85, of 5 May, on the Civil Protection of the Right to Honour, Personal and Family Privacy and Personal Image.

What is the legitimacy for the processing of your data?

- User Registration: The legal basis for the registration of users and the creation of an account is consent. For this purpose, the identification and contact details requested on the registration form will be used.

Execution of the Contract: The legal basis for the processing of your data is the execution of the contract resulting from the acceptance of the General Conditions at the time of contracting one of our services. In some cases, for the correct performance of the services requested by the client (excursions, experiences, etc.), it may be necessary to process data relating to the client's health. This processing is based on the client's consent, which is expressed by the voluntary and free provision of this information. The client is not obliged to provide this information and, if he/she does so, may revoke consent at any time, although he/she should be aware that this may have a negative impact on the service contracted, as it may not be offered in accordance with his/her wishes.

MODIFICATIONS

VivoVigo reserves the right to make as many adaptations or modifications as it deems appropriate to these General Conditions at any time.

In the event that the General Conditions have undergone any change, the version that will be applicable to the User will be the one in force on the day of contracting the service.

These modifications will be valid from the date of their publication, which appears at the foot of the General Conditions.

SAFEGUARD CLAUSE

All clauses or terms of these General Conditions must be interpreted independently and autonomously, and the rest of the stipulations will not be affected in the event that one of them has been declared null and void by a court ruling or final arbitration decision. The affected clause or clauses shall be replaced by another or others that preserve the effects pursued by the General Conditions.

15.- OUT-OF-COURT SETTLEMENT OF DISPUTES

In the event that the User believes that the consumer's rights have been infringed, the User must first complain to the supplier who provided the service.

Likewise, the User may contact VivoVigo to exercise their consumer rights.

In any case, VivoVigo informs the User that he/she has a Complaints Form through which he/she can formulate any complaint or claim in relation to VivoVigo's services.

If the User considers that his or her claims have not been met in the ways indicated above, the User will have the right to lodge an extrajudicial complaint by going to any of the following instances:

-Municipal Consumer Information Offices.

- General Directorates for Consumer Affairs of the Autonomous Communities.

- Consumer and User Associations.

- Consumer Arbitration Boards.

- Online Dispute Resolution Platform (ODR), developed by the European Commission.

16.- APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

These General Terms and Conditions shall be governed by Spanish law and, in the event of any dispute over the interpretation, execution or validity of these General Terms and Conditions, the Courts and Tribunals of the User's address in Spain shall have jurisdiction.